Refund policy
Refund Policy
At Aisboks, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Return Eligibility
- You have 30 days from the date of delivery to request a return.
- Items must be unused, in their original packaging, and in the same condition you received them.
- Certain items (e.g., personalized products, final-sale items, intimate goods) are non-returnable.
How to Start a Return
1. Email us at customer-service@aisbooks.com with your order number and the reason for return.
2. We will respond within 2 business days with a Return Merchandise Authorization (RMA) and return instructions.
3. Pack the items securely and ship them to the address we provide.
Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5-10 business days.
- Original shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery at customer-service@aisbooks.com with photo evidence. We will arrange a replacement or full refund at no cost to you.
Order Cancellation
- Orders can be cancelled free of charge before they are shipped (typically within 1-2 business days of order placement).
- Once shipped, the order cannot be cancelled, but you may request a return after delivery.
Contact Us
Aisboks
Email: customer-service@aisbooks.com
Phone: +86 18923672115
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer-service@aisboks.com.
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